I tried multiple times to call the front desk, but there was never an answer. Our room was okay, but we did not have any washcloths. It is understandable that valet service would not be available, nor would we have wanted someone in our car. The gentleman at the front was very pleasant. We are Marriott Bonvoy Titanium so we used points (lots of them!) to stay here. Going from New Hampshire to Vermont (both low Covid states) seemed like a good idea. We were trying to get in a little vacation during these difficult times. I am resubmitting this under my years-old profile. Note: With tripadvisor update I ended up with a new profile. We visited the Taconic Hotel down the street and they'll get our future business and we'll no longer rely on the Marriott flag indicating a better level of condition and service. We understood that the spa would not be available, but we were nonetheless charged a $39 "resort fee" for each night! We're experienced travelers and I'm surprised this property has a Marriott flag on it. That never happened and we spend a second uncomfortable night. The desk clerk said it was fixed and temp would slowly return to normal. My wife waited two hours and finally inquired again. We couldn't regulate our A/C and despite promises from the front desk that they would "send someone up", no one ever showed. Landscaping is not maintained, pot holes in the parking lot, peeling paint in many areas, and service at a minimum. The property is not only very dated, but in poor condition. But the overall management of this property leaves much to be desired. On the upside, the staff in the Marsh Tavern were wonderful. We've just spend two nights at the Equinox and were terribly disappointed. We've been careful with critical reviews, especially in these times.But we do feel this review might be helpful to others.
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